Define the job
Agree on the goal, input requirements, permitted actions and successful completion.
REQUEST → ACTION
AI Agents.
Give a focused assistant a clear role and a bounded set of tools. Help users complete useful tasks while preserving visibility into what the assistant can and cannot do.
WHERE IT FITSA practical use
A practical use
for intelligence.
Service desk triage and context gatheringResearch and structured summariesPreparing actions for human approval
WHAT WE CAN BUILD
- Agent instructions and task boundaries
- Approved tool and API integrations
- Human approval and escalation rules
- Task evaluation and execution logging
HOW IT COMES TOGETHER
Designed for the whole workflow.
Connect approved tools
Provide controlled access to the systems and knowledge the task needs.
Evaluate the behaviour
Test realistic requests, incomplete inputs, tool failures and escalation paths.
BEFORE YOU BEGINQuestions,
Questions,
answered.
Will an agent act without approval?
Only where that behaviour is explicitly designed and permitted. Consequential actions can require a human approval checkpoint.
How do agents differ from chatbots?
An agent can use tools to carry out a bounded task. A conversational interface alone does not provide that capability.